Our Products FAQs

Is it safe to give my pet more than one WellPaws supplement at the same time?

Yes! Our supplements are formulated to be safe for use together, so you can mix and match to find the right supplements for the right jobs.

Are WellPaws supplements approved by vets?

All of our products and ingredients have been checked and approved by veterinary professionals, and comply with the rigorous standards of GMP, FDA and ISO.

What ingredients go into WellPaws supplements?

All of our ingredients are approved by vet experts and each formula is backed by clinical trials & science backed ingredients. We use highgrade premium & precise naturalingredientswith optimal dosages ensuring our beloved pets receive the very best.For a full list of ingredients specific to each supplement, please take a look at  the specific product page. View all our products

What if my pet wants more than the daily dose?

A likely situation - our treats and syrups are pet-approved as lip-smackingly delicious! While our products are tested as safe for consumption, we suggest that you stick to the recommended daily dose suggested on the product pages or the product’s packaging.

Are WellPaws treats safe for puppies and kittens?

Yes! WellPaws treats are safe for puppies and kittens who are at least twelve weeks (three months) old. Follow the recommended serving amount depending on the size of your puppy or kitten to give the correct size treat or dose of syrup.

Is the WellPaws packaging suitable for recycling?

We strive to do what’s best for the planet, and protect our pet’s (and our own) world. That’s why our packaging is recyclable, and we are always looking for ways to make our products even greener.

How many WellPaws treats should I give my cat?

Please see the recommended daily amount of WellPaws Chewables for cats below:

Recommended Dose (Body Weight / Dose):

3-6kg - ½ chew per day

6-15kg - 1 chew per day

How many WellPaws treats should I give my dog?

Please see the recommended daily amount of WellPaws Chewables for dogs below:

Recommended Dose (Body Weight / Dose):

Up to 15kg - 1 chew per day

15kg-30kg - 2 chews per day

Over 30kg - 3 chews per day

How much WellPaws syrup should I give my pet?

Please see the recommended daily amount of WellPaws Syrups for cats and dogs below:

Recommended Dose (Body Weight / Dose):

1-10kg - 5ml/day

10-20kg - 10ml/day

20-30kg - 15ml/day

30-45kg - 20ml/day

What makes WellPaws different from other pet supplements?

WellPaws is the first of its kind liquid supplement range designed for better absorption, faster results, and pets who will not touch tablets or powders. Developed by vets and backed by science, every product is crafted to be easy to use, effective, and actually enjoyed by pets.

How do I give WellPaws to my pet?

Our syrups can be drizzled over food, added to water, or given directly by mouth. Our chewables taste like treats, making them easy to give with no fuss.

Are the ingredients safe and vet approved?

Yes. All WellPaws formulas are developed by veterinary nutrition experts and manufactured to the highest standards. We use high quality, clinically studied ingredients that are safe and effective.

Subscription FAQs

Can I change or cancel my subscription?

Yes. You’re free to pause, skip, amend or cancel your subscription at any time. It’s completely flexible, and there are no long-term commitments.

Will I be reminded before my order is sent out?

You’ll receive a notification ahead of each scheduled delivery, giving you time to make any changes before your order is processed.

Can I change the delivery frequency or products in my subscription?

Of course. You can update how often you receive your items, swap products, adjust quantities, or add new ones to your subscription whenever it suits you.

Are there any benefits to subscribing?

Yes. Subscribers enjoy exclusive savings compared to one-off purchases and often receive early access to special offers, limited editions or restocks.

How do I manage my subscription?

You can view and manage your subscriptions through your account dashboard. From there, you can edit upcoming orders, update payment details, change your delivery address, and more.

What happens if a product in my subscription is out of stock?

If an item is temporarily unavailable, we’ll let you know as soon as possible and provide options, such as delaying the order or replacing it if suitable.

Orders & Shipping FAQs

Can I make changes to my order?

Our aim is to get your order picked, packed and shipped immediately, which often means that once your order is confirmed, we’re already hard at work to deliver direct to your pet. Making changes to your order after confirmation is not guaranteed, but if you email us as soon as possible at hello@wellpaws.co.uk we’ll endeavour to help you as best we can!

Where is my order?

Once your order has been packed and shipped, you’ll receive an email notification with tracking information that you can follow. If your order doesn’t show up or you believe the tracking information to be incorrect, please contact us at hello@wellpaws.co.uk.

How long does shipping take?

Our standard shipping with Royal Mail takes 2-3 business days from date of order.

How much is shipping?

Non-subscribers get £3.99 Standard Royal Mail Tracked 48® delivery.

Subscribers get free Standard Royal Mail Tracked 48® delivery.

Customers will receive text/email tracking updates regarding delivery, and a signature is required on delivery.

What happens if my order is returned to sender?

If the order is unclaimed or the address is incorrect, the package will be returned to us and additional charges may apply to ship again. Contact us at hello@wellpaws.co.uk for more information.

Returns & Refunds FAQs

Can I return unopened WellPaws products?

We allow returns on unopened items within a 30-day period under selected circumstances. For more information, please see our Returns page.

Can I return the products if I’m not satisfied?

We do not offer returns on our products if you are not satisfied with the results or your pet does not like the product. All of our supplements have been tried and tested by a wide range of cats and dogs, and we have made sure that they are the best they can be.

For any questions, please contact us at hello@wellpaws.co.uk.